Rental Policies and Procedures for Lodging
An initial deposit equal to 50% of lodging is required at the time of booking of which $100 is non-refundable. Full payment is due 60 days prior to arrival. If the reservation is made within 60 days of arrival then full payment is required at the time of booking.
A full refund, less the non-refundable $100 deposit, if the reservation is canceled before 60 days prior to arrival. If the reservation is canceled after full payment, or within 60 days of arrival, the full amount is forfeited regardless of the reason for cancellation. There are no refunds for no-shows, late arrivals, or early departures regardless of weather and road conditions. Special consideration will be given due to local COVID restrictions and limited resort access.
Guests have the option of purchasing travel insurance as cancellation protection up until the day before arrival. Once purchased guests may not cancel the insurance. Travel insurance does cover illness, trip interruption, loss of job, etc. Travel insurance does not cover pre-existing conditions or illnesses the guest is suffering from prior to purchasing travel insurance. However, it does cover trip interruption or cancellation due to illnesses such as COVID-19.
Prior to arrival, a credit card will be charged to cover any damages, excessive housekeeping costs, noise complaints, or miscellaneous costs accrued by guests. This charge will remain on file for the duration of the stay until we are able to inspect the property after the guest’s departure. Tenants are liable for any damages to the premises, furnishings, equipment, and household items that occur during the renter’s occupancy, excluding normal wear and tear.
Check-in time is after 4:00 pm and check-out is no later than 10:00 am. All guests must check in and out at our office at 300 North Main Street. Guests may contact our office in advance for a contactless check-in procedure.
Wood Winds is not responsible for lost or forgotten items.
Parking is limited in Breckenridge. Wood Winds does not guarantee more than one available parking space per unit. Please contact Wood Winds to confirm the available number of spaces. Off-site parking is available through the Town of Breckenridge for a daily fee.
Wood Winds strictly prohibits the usage of any of its rental properties for any special functions, weddings, or parties where the maximum occupancy is exceeded.
Entry of Premises:
An authorized employee or repairman may enter the premises during customary business hours for any purpose connected with the repair, improvement, care, or management of the property.
Early Departures/No Shows:
The guest is responsible for payment of all nights reserved regardless of the guest’s actual arrival/departure. Availability of lodging will determine if a guest may extend their stay. Full payment for lodging is required before check-out. There are no refunds for no-shows. No exceptions. If Travel Insurance was purchased, the guest may contact CSA at 866-298-6846.
Due to circumstances beyond our direct control, Wood Winds reserves the right to substitute comparable accommodations up to and including the day of arrival, provided the guest is not charged a higher rate than the accommodation originally reserved.
Only a certain number of keys are allowed per unit. If a key is lost, stolen, or accidentally taken home, guests will be charged $35 per key. This can be paid at the time of check-out or will be deducted from the security deposit. Guests may also be charged for lost parking permits, garage door openers or pool passes depending on the property.
None of our units allow pets or smoking of any kind, including tobacco and marijuana products. No exceptions. Any proof of pets and/or smoking will result in a minimum $500 fee to the guest’s security deposit.
Guests take full responsibility for any and all illegal behavior and activities during their stay. This includes but is not limited to illegal use of wireless systems and access and theft of any sort. Guests found to have committed a crime may be prosecuted according to the laws of Colorado and Summit County.
COVID-19 Adjustments to the Policies Above:
Due to the uncertainty regarding the future of travel with COVID-19, Wood Winds has determined additional cancellation policies to protect our guests:
· In the instance that Summit County restricts short-term rentals during the time of stay, the guest will receive a full refund on their rental or a credit for the full amount towards future travel to be used within 12 months of the original reservation dates.
· If a guest’s home is placed under travel restrictions or “Shelter In Place” requirements, guests may receive either a full refund or a credit towards future travel to be used within 12 months of the original reservation dates.
· Guests that test positive for COVID, or are placed under quarantine due to close contact with someone infected with COVID are not eligible for a refund. Travel insurance does cover COVID within your travel group.
· Wood Winds highly recommends the purchase of travel insurance.
Guests are welcome to request special consideration for cancellations which will be handled on a case by case basis. However, Wood Winds is under no obligation to meet those requests.